Premier Family Medical Security Incident

Questions About Notification Letter 2025-01-22T13:35:03-07:00 Questions About Notification Letter Utah County Medical Group to Notify Patients About Cybersecurity Attack An update on our incident response October 24, 2019 At Premier Family Medical, we take great pride in providing you and your loved ones with exceptional medical care. Technology and patient data play an important role in providing you the services you expect and we want to provide an update about what we have done following the cybersecurity incident we experienced this summer. Profile Updates In September, we notified all patients in our database of the ransomware attack, by sending a letter and/or an email to clearly communicate what happened, how it affects them and what we were doing in response. As is common when dealing with large databases, we discovered some accounts that had contact information that needed to be updated. Some patients received correspondence from us that had outdated names or addresses associated with their accounts or home addresses. We appreciate those patients who alerted us to errors. We have investigated each occurance and are updating those files with correct contact information. Ransomware vs. Stolen Data One important note from our first round of communication that we wish to emphasize: Premier Family Medical experienced what is known as a ransomware attack, which is different than other types of breaches you have likely heard about in the media. A ransomware attack is when hackers gain sufficient control of a companys network and prevent access by authorized users. When this happens, hackers are rarely interested in stealing data, rather they want to prevent access to the files until a ransom is paid. In the incident experienced by Premiere Family Medical, we were locked out of our files for a brief time before regaining access. However, the technical experts we retained to investigate the incident have determined there is no evidence that any of your or your...

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